Soft Skills in the IT Industry
While In the past, IT managers, programmers and architects have mostly been able to concentrate on their specific areas of expertise, the demands on their communication skills are now constantly increasing. Depending on your field of activity, you may often be employed as consultant, troubleshooter and analyst and have a lot to do with the company’s management, customers, stakeholders and key staff.
Communication skills, messaging skills, empathy and dealing with conflict are standard requirements of actors in this industry. The organization of business processes today has become a decisive factor in staffing management positions when dealing with other cultures, i.e. intercultural competence.